Our Order Guarantee
We sometimes receive questions about our ordering policy and our guarantee. To clarify, we offer a 30-Day Money Back Guarantee for all physical products. If for any reason you are not completely satisfied with your product purchase, you should notify us within 30 days from the date of receipt, and we will process a refund in full, minus the shipping charges.
We will accept return of any stock item within 30 days from the date of the receipt. We will not accept return of non-stock items. Prior authorization for all returned items is required. To obtain a return authorization number, contact our Customer Service Department at Support@HealersLibrary.com or call at: +1 (855) 534-4567. A request for return of products must specify reason for return, order number, quantity and order number. All returned products must be received in their original, unopened packages, undamaged and packed appropriately for shipping. Items must be in salable condition and suitable for restocking. Returned products must be accompanied by original order printout, packing slip or facsimile.
Returned items are subject to a 20% reprocessing charge. Full credit will be given for any item returned due to a processing error on our part.
Packages returned to us should be marked with the return authorization number on the outside of the package and shipped to the attention of Returned Goods.
The item must be returned in good condition, in the original box, along with paperwork to ensure full credit. Send an email to firstname.lastname@example.org, letting us know the reason for the return, and if you are within the 30 day window, we will send you back instructions on how to return your product. Please allow 3 weeks for processing.
Please note that this guarantee applies to all our physical products only, including The Emotion Code Book, Nikken magnets, The Body Code, DVD sets, CD sets, etc. We do not offer returns on downloadable products such as MP3s and eBooks, due to their electronic nature. We also do not offer refunds on seminar tickets. This guarantee is effective for all physical product purchases as of February 15th, 2011.
If you have any question please contact or Healers Library Support.